Frequently Asked Questions

Events

Conferences are expensive to run. Speakers and their costs must be paid. There is also planning and promotion to pay for.  Action Trauma is committed to increasing the awareness of psychological trauma, its many causes, widespread effects, and the many ways of treating and healing it. We are a not-for-profit organisation, and the delegate fees are at a rate which tries to cover operational costs. For what we offer, our fees are much less than most other similar events.

Do you offer any concessionary rates?

Unfortunately, we are unable to offer any concessionary rates, this is because we are a not-for-profit organisation, the delegate fees are at a rate which tries to cover operational costs. For what we offer, our fees are much less than most other similar events.

What is your refund policy for events/conferences?

If for any reason you need to cancel your booking, we will refund you as follows:

80% of ticket price refunded if notification is received three months or more prior to the conference date.
50% of your ticket price refunded if notification is received after the three months and prior to one month of conference date.

No refunds will be offered within one month of the conference date.

Can I be invoiced for tickets?

Yes, you can get an invoice for the conference and a receipt of purchase. Please email contact@actiontrauma.com

Will I earn CPD points for Action Trauma event?

Yes, you will receive a CPD certificate of attendance upon completion of most Action Trauma events. Please check the event page for each event to ensure that CPD points are available.

I am a virtual ticket holder watching from a work computer and there is a firewall/ security system set up. What should I do?

Our events platform, Whova, will still be able to function through any firewall/security system that an organisation has set up. If you are working through council/healthcare portals, you may face additional problems. If this is the case, please contact your technical team for assistance in getting restrictions lifted with the firewall.

What do I do if I am struggling with the topics or content at the conference?

Virtual attendee: If any of the topics raised are causing you upset or you would like to seek guidance, please refer to our ‘Documents’ section on the Whova homepage, which details a range of links and resources for support.

Live attendee: You are very welcome to speak to a member of the Action Trauma team at anytime.

Does Action Trauma have a Privacy Policy?  

Yes, you can view full details about our privacy policy here.

Action Trauma Network

How long does a subscription last?

An Action Trauma Network subscription will last for 12 months from your date of payment.

Can I pay monthly?

Currently, we only offer an annual subscription.

Will my subscription be automatically renewed?

In most cases, your subscription will be automatically renewed unless you notify us otherwise. Please ensure you have a valid payment method associated with your account. You will get a notification if your card is due to expire before your subscription renewal date. If you paid offline, your subscription will not automatically renew. You will receive an invoice when your account is due to expire and we can renew your subscription for a further 12 months once the invoice is paid.

What is your refund policy for the Action Trauma Network?

Unfortunately, we cannot offer a refund for Action Trauma Network subscriptions.

Do I have to pay for the webinars?

All webinars are included in your subscription at no additional cost. Non-members will have to pay for these webinars.

Will I have access to watch the webinar at a later date if I am unable to attend in real time?

If you are a member of the Action Trauma Network you will be able to watch the webinar 48 hours after it has finished. This can be found on your member’s dashboard.

Unfortunately if you are not a member, you will not have access to the webinar after the date.

Does Action Trauma have a Privacy Policy?  

Yes, you can view full details about our privacy policy here.

Do you offer discounts for charity / non-profit organisations?

Yes – we offer a 50% discount for charity / non-profit group memberships for only £125/year. This allows you to have up to 3 full access members.

Can I have more than 3 members in my group membership?

Yes. We can create a bespoke membership package based on your requirements. Get in touch with us and we can get you set up. Email claire@actiontrauma.com

Will I receive a certificate for attending the Action Trauma Network Webinars

Each delegate that attends the AT Webinars will be issued with a certificate of attendance. These certificates will be issued after each webinar. If you are a member of the network, you will then be issued with a CPD certificate at the end of the year which will cover all of the points/hours that you have achieved in our webinar series.

How do I add sub accounts to my group membership?

If you have an Organisation Group Membership or a Charity/Non-profit Group membership you can add an additional two people and they will also receive full access. You can add these “sub accounts” by following the below steps:

– Log in to your Members Dashboard (actiontrauma.com/login)
– In the menu, select “Members Area” and then “Manage Account”
– Under the “Subscriptions” tab you should see a button labeled “Sub Accounts”

Once you’ve added additional members, they will receive a welcome email and will be able to set up a password and access the Members Dashboard

Within the membership year, sub account holders’ names and email addresses cannot be changed or amended. This applies to all charity and corporate memberships. The email addresses used for signing up to the membership, must match the email used when signing up to webinars/events through the dashboard. This is to ensure that we can correctly attribute CPD points at the end of the year.

I've forgotten my password. How do I create a new one?

You can create a new password by visiting actiontrauma.com/login and clicking the “Forgot Password” button. Simply enter the email address you used to sign up and you will receive an email with a link to set up a new password.

I have completed the registration process. How do I set up my password?

Once you complete the registration form you will receive an email with a link to set up your password. If you can’t see this email in your inbox, please check your junk folder.

Can I cancel my membership renewal?

Yes, You can opt out of the automatic renewal of your membership by going to the ‘Manage Account’ section of your Member’s Dashboard.