At Action Trauma, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Action Trauma Ltd, 119 Cahard Road, Saintfield Co. Down BT24 7LA. Alternatively, you can telephone +44 28 9751 2138.
Action Trauma is a not-for-profit organisation dedicated to changing lives for the better by promoting awareness of Trauma and Trauma Recovery throughout the World. It is not an illness – it is an injury which can be healed. We create and run large scale international and local events addressing all aspects of trauma, anxiety and stress, along with recovery from the health problems, depressions and addictions which they cause. Trauma is a world pandemic, but together we can ‘Be the Change’ and bring hope, recovery, resilience and healing to a world that is hurting.
BUILD RESILIENCE – BEAT THE TRAUMA – BREAK THE CYCLE
We obtain information about you when you contact us about products and services, register to receive our monthly newsletters, purchase tickets for our Action Trauma events or a verbal conversation via the phone be it a customer or consumer.
The personal information we collect might include your name, address and email address. If you purchase a product from us, for example, our video content, your card information is not held by us, it is collected by a third-party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions.
We may use your information to:
– process a ticket that you have made;
– process orders that you have purchased;
– to carry out our obligations arising from any contracts entered into by you and us;
– seek your views or comments on the services we provide;
– notify you of changes to our services;
– send you communications which you have requested and that may be of interest to you. These may include information about Action Trauma products, products & services from our customers, Action Trauma newsletters, Action Trauma Events and any other communications that are relevant from our portfolio of titles.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Your information is sorted on our third-party platforms such as Ti.to & Mailchimp. Both sites abide by GDPR and the security of data.
We will not share, sell or rent your information to third parties.
We do however use certain Third-Party Service Providers for the purpose of completing tasks and providing services to you on our behalf (for example to send email campaigns). When we use third party service providers, we disclose only the information that is necessary to deliver the service and there is a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online donation pages, your donation is processed by a third-party payment processor, whospecialisesin the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the Action Trauma Event or Action Trauma.com, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on +44 28 9751 2138
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org, or write to us at 119 Cahard Road, Saintfield Co. Down BT24 7LA. Alternatively, you can telephone +44 28 9751 2138.
You have the right to ask for a copy of the information Action Trauma hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the top of any web browser.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, please use google search. Turning cookies off may result in a loss of functionality when using our website. If you are a member of the Action Trauma Network you will be logged out as we require cookies to keep your account
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this policy
We keep this policy under review. This policy was last updated in August 2020.